Cancellation and Refund Policy
Bookings are priced for the requested driver labor, in-market time, logistics buffer, short-notice premium, route complexity, and selected add-ons. Operations may require manual review before confirming any route that exceeds automated stop or mileage limits.
New Jersey in-state short-radius bookings are priced separately from out-of-state / extended-route bookings. The in-state tier applies only when the route remains in New Jersey and pickup-to-market plus return-to-drop-off travel are each estimated at 1 hour or less.
Client Cancellations
- Cancellation 72 hours or more before the scheduled booking start time: 100% refund.
- Cancellation less than 72 hours but at least 24 hours before the scheduled booking start time: 65% refund.
- Cancellation less than 24 hours before the scheduled booking start time: 35% refund.
Advance Reservation Deposits
Bookings requested more than 30 days before the route start may be secured with a 50% deposit. The final balance is charged 7 days before the expected route start. If the final balance is not paid no later than 5 days before the route start, the booking is canceled and the deposit is forfeited.
Driver Cancellations
If the assigned driver cancels for personal reasons or professional reasons unrelated to a natural disaster, federally declared state of emergency, or state-declared state of emergency, the client receives a 100% refund.
Cancellations, rescheduling, incomplete vehicle documents, missing parking permits, unsafe access instructions, inaccurate route details, or client-caused delays may reduce refund eligibility beyond the timing schedule above when those issues prevent safe or legal service.
Short-notice premiums, manual routing review, dispatch preparation, and completed drive time may be non-refundable once operations begins work on the booking.
If a route cannot be performed safely or legally because the client failed to provide permits, municipal access documents, correct vehicle information, location contacts, or legal parking/loading access, the client remains responsible for costs caused by that failure.
Approved refunds are returned through the original Stripe payment method when possible.
Date, time, and route-window changes are handled by canceling the existing booking reference first, then submitting a new booking request. Active bookings are not edited in place.